The Urban Workshop, Custom Furniture and Homeware
Hardwood furniture and homeware handmade in the heart of London
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FAQ

Everything you need to know about commissioning furniture from The Urban Workshop.

Custom Commissions

Do you accept commissions for custom work?
Absolutely! I love the chance to work on new pieces and enjoy bringing other people’s visions to life. Get in touch to discuss your requirements and we can take it from there.

That sounds great - I’d like to go ahead. What next?
Get in touch here or via the Contact page. The more information you can give me at the outset, the easier the process usually goes. Start with the basics - function, dimensions, which room will it go in, etc. If you can provide your desired material choice, style, finish then that’s great, but don’t worry if not - we can talk that through together. You may find it useful to start a board on Pinterest, which you can send to me, to give me an idea of what you like. From there we can get cracking on initial ideas and into the detailed design outlined above.

Do you charge for custom designs?
To start work on a new design, I ask for a deposit of £250. This sum will be deducted from the final price of the furniture item if you choose to go ahead, and covers the initial design in CAD form and 2 revisions after that. If subsequent revisions are required, these will be charged incrementally at £50/hr. The more specific you can be about your requirements in the initial phase, the easier this process is and the less likely we will be to need to iterate.

What if I choose not to go ahead with my order?
I’d be sorry to hear that and hopefully we could work together find a solution. However, if you choose not to order the furniture item the deposit and any design fees are non-refundable. The intellectual property for the designs remains with me, however you are free to take the CAD model that I have built to for you.


Maintenance

How should I look after my furniture?
All of the furniture that I sell has been treated with a non-toxic oil, which is suitable for kitchenware, worktops and children’s toys. It should provide all the protection your furniture needs. Simply dust regularly, mop up any spills quickly and clean with with a damp cloth.

What if I’ve damaged the furniture through the surface?
Many minor scratches and dents can be easily fixed by an enthusiastic amateur with the right instruction. Get in touch with me and I can walk you through what needs to be done. If the damage is more severe or you don’t have the confidence to tackle minor repairs yourself, I am happy to arrange for the item to be collected and repaired.

How do I look after my wooden kitchen items?
All kitchen boards have been treated by me with a natural combination of oils and waxes so that the board arrives in perfect condition. This will slowly wear away over time, through use and washing and will need to be replenished. Wash thoroughly after each use and dry by hand - never put it in the dishwasher. When the board has lost its sheen and started to dull, the wood can be fed with a food-safe cream or wax specifically designed for kitchen boards. These are widely available, or you can buy what I use here.

Do wooden chopping boards harbour more bacteria than plastic? Are they less safe?
In short, no. Recent studies suggest that because knife marks in wooden boards remain open (as opposed to closing up on plastic boards), they can be more easily cleaned and bacteria cleaned away.